Thursday, October 23, 2014
   
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Purchase Problems?

Problems with our shopping system?

WITH ALL DUE RESPECT, IT'S PROBABLY YOU, NOT US... YOUR SPAM KILLER MAY SHOOT OUR EMAILS DOWN:

In 99.9999% of all cases, spam filters are to blame for not receiving confirmation emails from our site.

These confirmation emails are REQUIRED for us to verify that you are a real person and have a valid email address.

Please research and fix your email spam filter settings BEFORE you place an actual order with us. If we cannot send you a confirmation email for you to view, your order CANNOT be processed!

This has become the single largest problem that we have with our customers... (the inability to get past their spam filters)... but everyone thinks they're the exception. You're not! Every time we investigate, this is what it always turns out to be. Trust!

And again... once you get the email, click on the link directly IN THE EMAIL... do NOT paste it into your browser! (unless you are an AOL user, in which case you MUST paste it in your browser as AOL does not allow links inside of emails) In some cases the classic cut-and-paste move can cause even more problems.

Hotmail users please read:

For some reason, Hotmail accounts are not receiving our emails. There is nothing we can do about this. We send them, hotmail eats them. You never see them. Please try using gmail... it's free and you can get your gmail account at mail.google.com.

If you have any doubt about the tenacity of your spam killer, then BEFORE you purchase any of our products on this site, please make sure that you can actually receive an email from us.

You can do this by buying one of the 'test' products made available in the store (available in the ONLINE STORE).

These products are only $0.01 (one penny) and buying these products will test the entire chain of events that need to happen before you purchase anything else from us. Please don't overuse this service, as we do pay per-transaction fees on each of these, so it is actually a small 25 to 35-cent loss, depending on the card you use. Deliberate attempts to harass us by repeat transactions will be automatically detected and blocked from any further store access. Shame on you.

Here is what should happen when you purchase something from us:

Click on the items that you want buy

Our system places your items in a shopping cart

When you are finished, click on "View Basket" or "Checkout"

The system will take you to a screen that lists your purchase items

Login or Regsiter New with our shopping cart system (click on "Your Account" to see these links).

The system will then ask for payment.

You make a payment.

Our system verifies that the sale has been processed.

AT THIS POINT OUR SYSTEM WILL SEND YOU AN EMAIL IMMEDIATELY!!!!


IF YOU DO NOT RECEIVE THIS EMAILYOUR SPAM FILTER HAS IT OR YOUR INTERNET PROVIDER DID NOT PASS IT ON TO YOU!


You MUST click on the link provided in the email that the system sends you in order to receive ANY of our online electronic products.

If you do NOT receive the email, you cannot receive the links to download any of the MP3's or other electronic items for sale on the site.

The system sends this email WITHOUT FAIL ... It WILL be sent!

You will be given 3 days to download the products from our site... After 3 days, the link will no longer work...

SO IT IS IMPERATIVE THAT YOU CLICK ON THE LINK THAT IS SENT TO YOU VIA EMAIL.

Please be advised that some email accounts have very agressive spam filters... Because of this, if you do not receive an email from us YOU CAN BE SURE THAT IT IS IN YOUR SPAM FILTER FOLDER.

Look there before contacting us about any problems you are having.

A confirmation email is required for our subscription service also... YOU MUST RECEIVE OUR CONFIRMATION EMAIL in order for you to access our subscription content.

Be sure to read our Website Requirements before placing an order.

Best to you!

Webmaster

Divine Cosmos