Originally Posted by
foghorn
i have lifted them (bob and cheryl) up in prayer. in the meantime, ask them (whoever said they need 15 receipts) .... show me where in the warranty it says that.
common sense tells you...no transmission requires the oil to be changed 15 times.
engine oil, yes...that would apply. ask them to dig out the repair order when they took the vehicle into the shop...make sure the mileage was indicated on it...if not, get a new one that has it on. they will quickly learn...no one will write on the repair order such nonsense about 15 oil changes for a transmission to have the repairs covered by warranty.
i believe this is a stall tactic. if the vehicle is in warranty; it's in warranty. if the servicing dealer will not honor the warranty; (make sure they talk to the service manager) - if results of contact not satisfactory, then ask them to call the manufacturer. the information is in the owner's manual.